Illustrative example: This is a responsibility and handoff example, not a claimed merchant outcome.
Written and reviewed by Raied Muheisen · Last reviewed June 21, 2026
Situation
A small restaurant wants to replace its current processing and introduce Clover equipment without interrupting deposits or opening hours.
Sequence
- Discovery: document counter, tableside, tips, menu, kitchen, online order and reporting requirements.
- Review: organize current statement, equipment ownership, provider agreement and competing proposal questions.
- Application: merchant submits accurate provider-required documents through the approved method.
- Approval: processor controls underwriting, additional requests, reserves and funding terms.
- Readiness: merchant supplies menu, staff and site information; equipment and software are confirmed.
- Testing: team tests transactions, tips, refunds, closeout, routing and settlement.
- Go-live: responsibilities, escalation path and first-deposit check are documented.
Evidence a real case should preserve
Approval dates, document requests, equipment list, testing record, launch date, open issues, first-deposit verification and merchant consent for any public claim.
Read the full merchant onboarding process.